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Hertz (German and American division) have weird ideas about what constitutes an “upgrade.”

To them, an “upgrade” is bigger. To me, in that context, an upgrade is a bigger pain in the ass to park, less fun to drive, and sucks down more petrol.

To me, and Hertz Zurich (mostly), an “upgrade” is nicer, or more fun. Sometimes smaller.

I try to turn down upgrades in the US and Germany.